Frequently asked questions
The things we get asked most often. If yours is not here, write to us or ring us.
Can I bring my dog?
In the hotel, yes, and we keep dog beds. Dogs are not allowed in the hostal. Tell us when you book. 15 € per dog per night.
Can I cancel my booking?
If you booked here or by phone, you can cancel free of charge up to 24 hours before arrival. If you booked through Booking.com or another portal, the conditions of the rate you chose there apply. The one exception is the short-stay price in high season (fewer nights than the minimum), charged at confirmation and not refundable.
Is there a minimum stay?
Usually not. In August we ask for at least 4 nights, and on long weekends the whole long weekend (3 or 4 nights); the calendar marks those nights. A shorter stay is also possible, at the short-stay price per night, charged at confirmation and not refundable.
Do I need a card to book?
Not to send a request. Right after, the secure payment page asks for a card to guarantee the stay, and nothing is charged at that point. Once reception confirms your dates, the card is charged 24 hours before arrival, and you can cancel free of charge until then. If you would rather not use a card online, skip that step: reception can arrange a bank transfer or take your card by phone. The short-stay price in high season is charged at confirmation and is not refundable.
Is breakfast included?
Yes, with every room, from 7.30 to 10.30.
Is the tourist tax included?
No. Catalonia's tourist tax is paid at the hotel: 0.99 € per person per night, from age 17 and up to 7 nights. Prices on this site include VAT.
Is there parking?
Yes, our own free car park next to the house.
What is the difference between the hotel and the hostal?
Two houses on the same street. The hotel (Carrer Major 69) is the bigger building, with a lift. The hostal (Carrer Major 46) is the family's stone house, with the restaurant. A hostal is not a hostel.
Is the pizzeria open?
The pizzeria, in the hotel building, opens in winter and summer. The restaurant in the hostal opens every day, all year.
What time are check-in and check-out?
Check-in is from 4 in the afternoon and check-out is until 12 noon. Check-in runs until 11 pm; tell us if you will arrive later.
Do you take Smartbox, Wonderbox, Cofrevip or La Vida es Bella vouchers?
Not any more. We left those programmes a year ago and their vouchers cannot be used here. You can book directly with us.